Final answer:
From January to April 2020, the Cleveland Clinic saw a 200% monthly growth in Telehealth usage, aligning with broader trends in communication preferences.
Step-by-step explanation:
From January 2020 to April 2020, the Cleveland Clinic experienced a 200% monthly Telehealth use growth rate. This significant increase has led to the speculation that healthcare communication has fundamentally changed. During this time, telehealth became a crucial tool for providing medical services, as patients sought care while adhering to social-distancing guidelines due to the COVID-19 pandemic. The shift towards remote communication in healthcare is aligned with trends in broader communication patterns, as indicated by a survey where 54% of mobile phone users favored messaging over the 40% who used phones for calls, according to Steele (2020).