Question

The most important criterion in determining whether conflict is functional or dysfunctional is

a. overall morale.
b. turnover rates.
c. absenteeism levels.
d. group performance.

Answer 1

The most important criterion in determining whether conflict is functional or dysfunctional is group performance.

Step-by-step explanation:

When determining whether conflict is functional or dysfunctional, the most important criterion is group performance.

Functional conflicts are ones that improve group performance and lead to positive outcomes, such as increased creativity and innovation.

On the other hand, dysfunctional conflicts are ones that hinder group performance and lead to negative outcomes, such as decreased productivity and morale.