Final answer:
Self-service falls into the technology-Facilitated service encounter category. Customers interact with technology-based interfaces without the need for direct employee assistance.
Step-by-step explanation:
Self-service falls into the technology-Facilitated service encounter category.
In this category, customers interact with technology-based interfaces, such as self-checkout kiosks in a grocery store or online ordering platforms. These interfaces facilitate the service delivery process without the need for direct employee assistance.