Question

Self-service falls into the technology-______ service encounter category.

A) Assisted
B) Generated
C) Facilitated
D) Mediated

Answer 1

Self-service falls into the technology-Facilitated service encounter category. Customers interact with technology-based interfaces without the need for direct employee assistance.

Step-by-step explanation:

Self-service falls into the technology-Facilitated service encounter category.

In this category, customers interact with technology-based interfaces, such as self-checkout kiosks in a grocery store or online ordering platforms. These interfaces facilitate the service delivery process without the need for direct employee assistance.