Question

When the nurse enters a client's room, the client frowns and states, "I've had my light on for 20 minutes. It's about time you got here. I'm sick of this place and the staff." Which statement(s) by the nurse would be the most therapeutic? Select all that apply.

"Your concerns are very important to me. Please tell me about them." "Are you ready for your medications?" "I understand that you must be frustrated. What can I do to help you?" "You seem upset this morning." "I'm sorry; I was busy with another client."

Answer 1

The most therapeutic statements a nurse can use to respond to a frustrated client are those that validate the client's feelings, demonstrate empathy, and offer assistance without being defensive.

Step-by-step explanation:

The most therapeutic statements a nurse can make to a client who is expressing frustration about the wait time and the staff would be:

• "Your concerns are very important to me. Please tell me about them."
• "I understand that you must be frustrated. What can I do to help you?"
• "You seem upset this morning."

Each of these statements validates the client's feelings and opens a dialogue, demonstrating empathy, and a willingness to listen and assist. It avoids being defensive and focuses on the client's needs. Offering an apology, while polite, should include a commitment to prompt service to maintain professional integrity and client-centered care.