Final answer:
As the lunch-hour manager at Gavi's Fast Food Restaurant, I resolved customer confusion during peak times by implementing floor markings to direct queueing, leading to reduced complaints and increased efficiency.
Step-by-step explanation:
Dealing with a difficult customer at Gavi's Fast Food Restaurant, I was positioned as the lunch-hour manager when the challenge arose. Customers expressed confusion over the payment line-up process, and my duty was to ensure their concerns were handled with swift and friendly service.
Listening to the customer complaints was my first step. Then, consulting with the customer service clerks on their perspective, I implemented a practical solution: floor markings were purchased to direct customers to the appropriate lines.
The result was significant; customer complaints about the line-ups ceased during peak hours, stress levels among the clerks reduced, and our overall efficiency improved, leading to more customers being served daily.