Final answer:
The quality-management viewpoint includes Total quality management, Quality control, and Quality assurance.
Step-by-step explanation:
The quality-management viewpoint includes three concepts: Total quality management, Quality control, and Quality assurance.
Total quality management (TQM) is an approach that focuses on continuous improvement, customer satisfaction, and employee involvement to achieve high-quality products and services. Quality control involves the monitoring and inspection of products or processes to ensure they meet specified requirements. Quality assurance encompasses the activities and processes implemented to ensure that products or services consistently meet or exceed customer expectations.