Final answer:
For base system indicators to work when associating incidents and changes in IT Service Management, the choice between application service records and business application records depends on the focus, whether it is on technical service delivery or business process impact.
Step-by-step explanation:
In the context of IT Service Management, specifically when associating incidents and changes applications, it is crucial for base system indicators to work effectively. In most cases, whether to use application service records or business application records depends on the specifics of the enterprise's IT infrastructure and the relationship between the incidents, changes, and the applications in question. For example, application service records might be more relevant in situations where the focus is on the technical aspects of service delivery, such as server performance or application errors. In contrast, business application records could be more relevant when the impact on business processes takes precedence, such as in financial systems or customer relationship management applications.
Tools such as Affiliated Computer Services ACS FIREHOUSE, Microsoft Access, Microsoft Office, and Microsoft Windows are essential as they provide the necessary platforms and functionalities to manage these records and ensure that the corresponding indicators reflect the true state of the system and services.