Final answer:
The four basic guest service skills are Communication, Problem-solving, Adaptability, and Empathy. These skills facilitate effective guest interaction and problem resolution in the service industry.
Step-by-step explanation:
The four basic skills associated with guest service are B) Communication, Problem-solving, Adaptability, Empathy. These skills are critical in a service-oriented industry where employees interact with guests or customers and must effectively address their needs. Communication skills enable employees to convey information clearly and listen to guests' concerns. Problem-solving skills help in finding solutions to issues that may arise. Adaptability is important for reacting to changing situations, and empathy allows service providers to connect with guests on a personal level and understand their feelings.
Having good communication skills is a common requirement across various professions as it's integral in ensuring successful interaction with clients, colleagues, and management. Additionally, the ability to understand civility and cultural competence, along with financial literacy are becoming increasingly valuable in the modern workforce.