Final answer:
A nursing assistant displays empathy towards a difficult resident by asking open-ended questions to understand their feelings and needs, fostering trust and aiding in effective communication and care.
Step-by-step explanation:
When dealing with a difficult resident, the nursing assistant shows empathy by actively listening, maintaining a calm demeanor, and by asking relevant questions that allow the resident to express their feelings and needs. For instance, the assistant might say, "I understand this is frustrating for you can you tell me more about what's bothering you" This approach not only shows empathy but also helps to deescalate the situation and provides an opportunity for solving the underlying issue.
Empathy is crucial in healthcare settings as it fosters trust and a therapeutic relationship between the caregiver and the resident. Understanding and responding to emotional cues is essential for effective communication and care. This skill is particularly important when a resident is upset or difficult as it can lead to better understanding and cooperation.