Question

A nursing home is moving toward the national Triple Aim of improving the patient experience, improving the health of populations and lowering the cost of healthcare. In order to effect change in company culture, a health services coordinator has been hired. The coordinator realizes the need to focus efforts on better understanding what is required by the patients and their families. Why is it necessary to adjust company culture to facilitate the shift to Triple Aim?

Answer 1

Adjusting company culture in a nursing home is essential for the transition to the Triple Aim of healthcare, involving improving patient experiences, population health, and reducing costs, and requires shared responsibility for adaptation between new employees and the company.

Explanation:

The necessity to adjust company culture within a nursing home to facilitate the shift to the Triple Aim of healthcare is rooted in aligning the organization's practices with the goals of improving the patient experience, improving the health of populations, and lowering healthcare costs. Company culture must evolve to fully support this paradigm shift, which involves therapeutic, growthoriented, and confronting strategies to address complacency. This cultural adjustment ensures that both new and existing staff can effectively engage with the Triple Aim objectives, incorporating both the big picture strategy and day-to-day operations. Furthermore, the adaptation responsibility rests with both the healthcare services coordinator and the company at large, requiring ongoing dialogue, learning, and development of intervention strategies that align with the core aims of the Triple Aim framework.