Final answer:
When ordering a catalog item, customers may ask questions about product details, pricing and availability, shipping and delivery, and returns and exchanges.
Step-by-step explanation:
When ordering a catalog item, there are several questions that may be asked to ensure a smooth transaction and accurate delivery. Some common questions include:
- Product details: Customers may inquire about the specifications, features, and size of the item they are interested in.
- Pricing and availability: Questions about the cost, any discounts or promotions, and whether the item is in stock may be asked.
- Shipping and delivery: Customers may seek information about the shipping methods available, estimated delivery times, and any associated costs.
- Returns and exchanges: Questions about the return policy, warranty, and the process for exchanges or refunds may be raised.
By asking these questions, customers can ensure they are making an informed decision and have a positive ordering experience.