Question

Critically discuss the four (4) TQM practices that AtlantiCare

would adopt to improve its operations and fully satisfy its
customers.

Answer 1

To improve its operations and fully satisfy its customers, AtlantiCare can adopt four Total Quality Management (TQM) practices: continuous improvement, customer focus, employee empowerment, and supplier relationships.

Step-by-step explanation:

AtlantiCare, a healthcare organization, can adopt the following four Total Quality Management (TQM) practices to improve its operations and fully satisfy its customers:

1. Continuous Improvement: AtlantiCare can implement a continuous improvement process where employees are encouraged to identify and address areas for improvement in an ongoing manner. This could involve regular training and development, feedback mechanisms, and a culture of innovation and learning.
2. Customer Focus: AtlantiCare should prioritize customer satisfaction by understanding their needs, expectations, and preferences. They can gather feedback through surveys, analyze customer data, and ensure that their services align with customer requirements.
3. Employee Empowerment: Giving employees the authority and responsibility to make decisions can enhance operational efficiency and customer satisfaction. AtlantiCare should empower employees to take ownership of their work, provide adequate training and resources, and encourage collaboration and teamwork.
4. Supplier Relationships: Developing strong relationships with suppliers can improve the efficiency and quality of operations. AtlantiCare should carefully select suppliers based on their track record, collaborate on process improvement initiatives, and maintain open communication to ensure the timely delivery of high-quality goods and services.