Question

A client emails the registrar* 3 days previous to their appointment time requesting to clx and appointment, but it is not seen by FOC/admin until the date of the appointment.' Is this considered more than 48-hour notice?

Answer 1

A cancellation email sent 3 days prior to an appointment qualifies as more than 48-hour notice, regardless of when it is read by the registrar or administrative staff.

Step-by-step explanation:

If a client emails a cancellation request to the registrar 3 days prior to their appointment, but the email is not checked by the Front Office Coordinator (FOC) or administrator until the date of the appointment, the notification can still be considered as more than 48-hour notice. The key factor is when the cancellation request was sent, not when it was read. As the email timestamp serves as proof of when the notice was given, the request would meet the requirement of notifying more than 48 hours in advance of the appointment.