Question

A user disables some of the laptops' services, thinking it would speed up performance. After restarting the laptop, 'One or more services failed to start' appears. When the IT specialist opens the Services snap-in, they identify the failed service and restart it, but that does not fix it. Which of the following scenarios best explains why the restart did not work?

a) The laptop requires a system update.
b) The disabled service is a critical dependency for the failed service.
c) The laptop's hard drive is malfunctioning.
d) The user account is locked.

Answer 1

The restart did not work because the disabled service is a critical dependency for the failed service. The IT specialist would need to re-enable the dependent services to fix the problem.

Step-by-step explanation:

When the IT specialist opens the Services snap-in after a user disables some of the laptops services, and the restart did not work, the most plausible explanation is that the disabled service is a critical dependency for the failed service. Services in an operating system have dependencies, meaning that some services require other services to be running to function properly. If a critical dependency was disabled, restarting the failed service alone would not resolve the issue because the dependency remains inactive.

To fix the problem, the IT specialist would need to identify and re-enable the dependent service or services. This process might involve checking service properties for dependency information and using trial-and-error to determine which services are crucial for the operation of the failed service. Once the dependencies are running again, restarting the failed service should then proceed without issues.