Question

Which of the following is true of total quality management programs?

a) They focus on efficiency metrics.
b) They reduce the need for training and development.
c) They require an autocratic style of management.
d) They focus on customer needs and relationships

Answer 1

Option d), TQM programs focus on customer needs and relationships, involving every level of an organization in continuous improvements aimed at customer satisfaction, which in turn improves efficiency and productivity.

Step-by-step explanation:

Among the listed options for total quality management (TQM) programs, the statement that is true is d) They focus on customer needs and relationships. TQM is a comprehensive management approach that works towards the long-term success of the company by focusing on customer satisfaction. Programs under TQM emphasize continuous improvement of products, services, and processes by focusing on the needs of the customer.

TQM initiatives involve all members of an organization, from the highest level of management to the frontline workers, to ensure quality in every aspect of the business. This focus on quality leads to improvements in efficiency and productivity, while also enhancing the training and development of employees. TQM is a participative system and typically benefits from a collaborative leadership style rather than an autocratic one as implied in option c).