Question

Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? (Select four)

A) Regularly update the rules based on changing requirements
B) Test rules in a live environment without restrictions
C) Ensure rules align with organizational policies and goals
D) Document and communicate rule changes to stakeholders
E) Implement complex rules for every scenario
F) Monitor and analyze rule effectiveness periodically

Answer 1

Regularly update rules, align with organizational policies, document & communicate changes, monitor rule effectiveness periodically

Step-by-step explanation:

A best practice when configuring Assignment Rules or Predictive Intelligence includes:

1. Regularly update the rules based on changing requirements: As organizational needs and goals evolve, it is important to adapt and modify the rules to ensure accuracy and relevance.
2. Ensure rules align with organizational policies and goals: The rules should be in line with the organization's overall objectives and guidelines.
3. Document and communicate rule changes to stakeholders: By documenting and communicating rule changes to stakeholders, everyone involved will be aware of any modifications made.
4. Monitor and analyze rule effectiveness periodically: Keep track of the performance of the rules to identify any areas for improvement or optimization.