Final answer:
The PSW's manner should always show hopefulness. The statement is true.
Step-by-step explanation:
The statement is true. The manner of a personal support worker (PSW) should always show hopefulness. This is because a positive and optimistic attitude can greatly contribute to the well-being and overall morale of the patients they are caring for.
When a PSW demonstrates hopefulness, it can uplift and inspire patients, helping them to maintain a positive outlook and improve their quality of life.