Final answer:
When a resident receives a call during an activity, assess if it's urgent. If yes, notify them immediately; if not, take a message. Use your judgement in various situations to prioritize their needs and safety.
Step-by-step explanation:
When a resident gets a call while they are at an activity, it's important to consider the context and decide on the most appropriate action to take. For instance, if the situation is non-urgent and the resident is engaged in the activity, you might take a message or ask the caller if you can call them back later. However, if it seems like it could be an emergency, inform the resident immediately. Always use your judgement and prioritize the resident's needs and safety.
Considering various scenarios helps you prepare for different types of critical situations. For example:
- If you witness someone in need of help and you're unable to assist, you should notify an adult or authority figure who can help. This can prevent the bystander effect where everyone assumes someone else will intervene.
- In a scenario involving potential harm, like someone approaching with a weapon, assess the situation carefully. If the person is an authority, such as a police officer, and you have relevant information about suspicious activities, you may need to share what you know.
- If expecting follow-up on an application or similar matter, follow up with a phone call as you said you would, marking your calendar as a reminder.