Question

Which of these statements about emotional labour is FALSE?

A. Most jobs involving customer service require some degree of emotional labour.
B. Research indicates that emotional display rules and standards are very similar around the world.
C. Emotional labour increases with the extent to which employees must abide by emotional display rules.
D. In spite of the presence of emotional display rules, it is difficult to hide our true emotions.
E. Display rules are norms requiring employees to display certain emotions and withholding others.

Answer 1

Research indicates that emotional display rules and standards are very similar around the world.

Step-by-step explanation:

The false statement about emotional labour is:

B. Research indicates that emotional display rules and standards are very similar around the world.

Emotional labour is the effort required to manage and regulate one's emotions as part of one's job. It is commonly found in jobs involving customer service, where employees must display certain emotions according to display rules. However, research shows that emotional display rules and standards can vary across different cultures.