Question

Your CEO has asked you to explain the potential negative consequences of having training and development plans that are not congruent with your company's strategy. Which of the following is likely to be negatively affected for the organization if training initiatives are not aligned with the organization's strategy?

a) Employee motivation
b) Product quality
c) Customer satisfaction
d) Employee engagement

Answer 1

Having training and development plans that are not congruent with a company's strategy can negatively impact employee motivation, product quality, and customer satisfaction.

Step-by-step explanation:

Having training and development plans that are not congruent with your company's strategy can have negative consequences for the organization. One likely negative effect is a decrease in employee motivation. When training initiatives are not aligned with the organization's strategy, employees may feel disconnected from their work and become less motivated to perform at their best.

Another potential negative consequence is a decline in product quality. If employees are not properly trained to meet the organization's strategic goals, they may lack the necessary skills and knowledge to produce high-quality products.

Additionally, customer satisfaction may be negatively affected. When employees are not trained in line with the organization's strategy, they may not be able to effectively meet customer needs and expectations, leading to lower levels of customer satisfaction.