Final answer:
To troubleshoot a printer that prints a weird pattern, check for paper jams, replace the printer cartridge, update printer drivers, and reboot the computer. These steps might resolve the printing issue.
Step-by-step explanation:
If you receive a trouble ticket stating that the printer is not working correctly and is printing a weird pattern on paper, the issue could vary from hardware to software. Here are the steps you could take to troubleshoot the printer issue:
- Checking for paper jams: Sometimes paper can get stuck in the printer, causing it to print erratically. Open the printer and ensure that there is no paper stuck inside.
- Replacing the printer cartridge: If the ink or toner cartridges are low or malfunctioning, they might result in poor print quality. Replace the cartridge with a new one.
- Updating printer drivers: Outdated or corrupted drivers can cause printers to behave unexpectedly. Visit the printer manufacturer's website to download and install the latest drivers.
- Rebooting the computer: Computer glitches can affect peripheral devices like printers. Restarting the computer might resolve the issue.
Typically, these steps are tried in order to diagnose the problem methodically and fix the issue with the printer.