204k views
3 votes
How is the content of the email notification for expiring knowledge articles determined?

a. Number of articles expiring in the coming month
b. Priority of the articles
c. Last modified date of the articles
d. Article popularity

User Yuval Adam
by
9.3k points

1 Answer

3 votes

Final answer:

The content of email notifications for expiring knowledge articles can depend on factors like the number of articles expiring, their priority, last modified date, and popularity, varying by the system or configured rules within an organization.

Step-by-step explanation:

The content of the email notification for expiring knowledge articles is typically determined by the system that manages the knowledge base within an organization. It can be based on several factors that including:

  • Number of articles expiring in the coming month
  • Priority of the articles
  • Last modified date of the articles
  • Article popularity

However, this can vary depending on the specific knowledge management system or the configured notification rules within an organization. Some systems may allow for customization of these notifications, enabling administrators to prioritize notifications based on the criteria most relevant to their operations or users.

User Jpduro
by
9.1k points