Question

What variable types are available for a virtual agent conversation under the Variables tab when testing your topic? Select 3 Answers from the below options.

a. Script variables
b. Live Agent variables
c. Input variables
d. Output variables

Answer 1

In a virtual agent conversation, the three correct types of variables under the Variables tab when testing your topic are Script variables, Input variables, and Output variables. Live Agent variables do not apply in a test environment.

Step-by-step explanation:

When testing a topic under the Variables tab for a virtual agent conversation, you have several types of variables available. Out of the given choices, three correct types of variables are:

• Script variables: These variables are used within the scripting environment of the virtual agent to store data that can be used throughout the conversation.
• Input variables: Input variables are used to capture and store user input which can then be processed or used by the virtual agent during the conversation.
• Output variables: Output variables hold data that is to be displayed or outputted to the user, often as a result of some processing or decision logic applied by the virtual agent.

Variables like Live Agent variables are not typically available when testing a virtual agent conversation as they pertain to handoff situations to a human agent, which is outside the scope of a test environment.