Question

Given that the prebuilt conversations in Virtual Agent Lite are read-only, how do you make the conversations available to your end-users?

a. Duplicate and publish the topics in Virtual Agent Lite to make the conversations available to your end-users.
b. Create new topics in Virtual Agent Lite for end-user access.
c. Export and import conversations to make them editable.
d. Enable a special user permission to grant read-write access to Virtual Agent Lite.

Answer 1

To make the conversations available to end-users in Virtual Agent Lite, you can duplicate and publish topics, create new topics, or export and import conversations.

Step-by-step explanation:

To make the prebuilt conversations in Virtual Agent Lite available to your end-users, you have the option to duplicate and publish the topics. By duplicating and publishing the topics, you can make the conversations accessible to your users. This can be done by going to the 'Topics' section in Virtual Agent Lite, selecting the desired topic, clicking on the three-dot menu, and choosing 'Duplicate and publish'.

Another way to make conversations available to end-users is to create new topics specifically for end-user access. You can create these new topics in Virtual Agent Lite and design the conversations to meet your users' needs.

Exporting and importing conversations is another method to make them editable and available to end-users. By exporting the conversations, you can make changes or customize them outside of Virtual Agent Lite, and then import them back to make them visible to your users.