Question

You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. After the installation, the system frequently crashes when you try to access the new device. Which of the following steps would MOST likely resolve this issue?

A. Remove and then reinstall the device.
B. Download and install the latest driver from the manufacturer's website.
C. Replace the device itself.

Answer 1

To resolve system crashes after installing a new USB device on a Windows system, the most effective step is to download and install the latest drivers from the manufacturer's website. This update can fix compatibility issues that lead to instability.

Step-by-step explanation:

When experiencing frequent system crashes after installing a new USB device on a Windows system, the most likely resolution is to update the device drivers. Here are the steps you should follow:

Disconnect the new USB device from your computer.

Go to the manufacturer's website to search for the latest drivers for your device.

Download and install the latest driver compatible with your Windows system.

Reconnect the device to your system and check if the issue persists.

Often, the drivers included on installation discs might be outdated. Updating to the latest drivers can resolve compatibility issues that cause system instability. If updating the drivers does not solve the problem, it might indicate a deeper issue with the hardware or Windows system which could require further troubleshooting.