Final answer:
A professional server will "read the needs" of their guests, focusing on providing excellent customer service by being attentive, proactive, and maintaining a professional demeanor at all times.
Step-by-step explanation:
A professional server will "read the needs" of their guests and exceed their guests' expectations. This means being attentive and proactive in recognizing what the guests may require, whether that's a refill of their drink, extra condiments, or a faster service due to time constraints. Exhibiting a positive attitude and enthusiasm, treating everyone with respect, maintaining a professional appearance, and being focused on work responsibilities are all crucial elements to providing excellent customer service and meeting the company's overall goals.
It is important to complete tasks promptly, demonstrate support for company goals, and respect the authority of managers while avoiding distractions from personal business. Being committed to customer service excellence is not just about responding to requests but also anticipating the needs of the guests before they have to ask. This approach helps in creating a memorable experience that exceeds the expectations of the guests.