Final answer:
Employers cannot promise complete confidentiality in a harassment situation. They must address and investigate allegations promptly and ensure a safe working environment. They can assure employees of sensitivity, discretion, and privacy protection within legal obligations.
Step-by-step explanation:
As an employer, you cannot promise complete confidentiality in a harassment situation. Your duty as an employer is to address and investigate any harassment allegations promptly and ensure a safe working environment for all employees. However, you can assure the employee that you will handle the situation with sensitivity and discretion, and that their privacy will be respected to the extent possible while still fulfilling your obligations as an employer.
Your priority should be to follow your company's harassment policy and any legal requirements related to reporting and investigating harassment. This may involve involving HR or higher management and taking appropriate action based on the findings of the investigation.
It's important to communicate to the employee that while complete confidentiality may not be possible, you will strive to protect their identity and provide support throughout the process.