Question

Warren, an HR generalist, has been assigned to Emily's employee verification case. While looking at the case, he notices that the Generate Document button is not yet visible. When will he be able to select the Generate Document action for the request?

1) Once the case is in Work in Progress state
2) Once he reviews the case
3) Once the case is in Ready for Work state
4) Once the PDF template has been converted

Answer 1

Warren will be able to select the Generate Document action for the request once the case is in Ready for Work state.

Step-by-step explanation:

Warren will be able to select the Generate Document action for the request once the case is in Ready for Work state. This means that all the necessary information and documentation for the employee verification process has been gathered and reviewed. Once the case reaches this state, Warren can proceed to generate the document.