Final answer:
User Criteria, Filters, and User Groups determine which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view.
Step-by-step explanation:
User Criteria determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view. User Criteria refers to specific criteria set for individual users, such as their job role, department, location, or any custom field defined for user profiles. These criteria are used to specify the access and visibility rights for different users in a knowledge management system or service catalog.
Filters also play a role in determining what content an employee can view. Filters can be set up to restrict access to certain knowledge bases, articles, or service catalog items based on specific attributes like category, tags, or keywords.
User Groups are another factor in controlling access to content. By assigning users to different groups, administrators can define specific permissions for each group, determining which knowledge bases, articles, and service catalog items they can view.