Question

If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to read the article?

1) HR Basic [sn_hr_core.basic]
2) HR Manager [sn_hr_core.manager]
3) No role is needed
4) HR Admin [sn_hr_core.admin]

Answer 1

No role is needed to read a KB article if both the Knowledge Base and the KB article have no 'Can Read' User Criteria, as the content becomes available to all users on the ServiceNow platform.

Step-by-step explanation:

If both the Knowledge Base and the KB article have no "Can Read" User Criteria, then no role is needed to read the article. In the context of ServiceNow, which is likely the platform being referred to here, if no restrictions are set on a piece of content, it implies that the content is available to all users, including those without any specific roles. It's important to note that ServiceNow has a role-based access control (RBAC) system where access to information is managed through roles that users are assigned. However, in the absence of any access restrictions or user criteria, the content becomes universally accessible.

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