Question

Of the following, which are true regarding how Salesforce supports the sales process?

1) Salesforce features include leads, campaigns, products, pricebooks, opportunities and quotes
2) Salesforce supports selling different items with different processes
3) Opportunity Teams allow a group of people working on a deal to be associated with an opportunity
4) Only contacts from the account related to the opportunity can be linked using contact roles

Answer 1

Salesforce supports the sales process through various features, customization for different products, and opportunity teamwork.

Step-by-step explanation:

Of the given options, the true statements regarding how Salesforce supports the sales process are:

1. Salesforce features include leads, campaigns, products, pricebooks, opportunities, and quotes. These features facilitate various aspects of the sales process, such as lead generation, campaign management, product catalog management, pricing, and opportunity tracking.
2. Salesforce supports selling different items with different processes. It allows for customization and flexibility in defining different sales processes based on the type of product or service being sold. This enables organizations to align their sales strategies with the unique requirements of their offerings.
3. Opportunity Teams allow a group of people working on a deal to be associated with an opportunity. These teams can include individuals from different departments or roles, such as sales representatives, managers, and support staff. Collaborative teamwork enhances the effectiveness and efficiency of the sales process.