Question

To be better able to answer customers' questions about the product, what is the main reason for a company to provide training to its customer service representatives?

1) To increase sales of the product.
2) To improve the company's reputation.
3) To be better able to answer customers' questions about the product.
4) To reduce the number of customer complaints.

Answer 1

The main reason for a company to provide training to its customer service representatives is 3) to be better able to answer customers' questions about the product.

Step-by-step explanation:

The main reason for a company to provide training to its customer service representatives is 3) To be better able to answer customers' questions about the product.

By providing training, the company equips its representatives with the knowledge and skills necessary to effectively address customer inquiries and concerns.

This improves customer satisfaction, enhances the company's reputation, and ultimately leads to increased sales and reduced customer complaints.