Question

A customer has looked at several watches and seems to like one best. She tries it on, sets is to the correct time, and asks if the hand can be changed to another style. You show her the options and she likes one in particular. What is best to say to close the sale?

Answer 1

To close the sale, reassure the customer that their preference will be accommodated and emphasize the positive experience.

Step-by-step explanation:

To close the sale, you could say something like:

"I'm glad you found a watch that you like! And don't worry, we can definitely change the hand to the style you prefer. It won't take long at all, and you'll have your perfect watch."

This response reassures the customer that their preference will be accommodated and that the process will be quick. It emphasizes the positive experience and encourages the customer to complete the purchase.