Question

A(n) _____ illustrates the four key drivers of a firm's long-term success and shows how goals in each area are linked to others

a. objective script
b. GANTT chart
c. strategy map

Answer 1

CSRs must have strong communication skills regardless of the communication method.

Step-by-step explanation:

CSRs must have strong communication skills regardless of whether they communicate face to face with the customer, on the phone, in written messages, or via an online chat. Good communication skills are essential for CSRs to effectively document activities, present information, and listen to customers. Whether it is through spoken or written words, CSRs need to be clear, concise, and able to establish positive relationships with internal and external customers.