Question

A customer asks a sales associate to help him pick out curtains for his apartment. They find the perfect color and fabric, but his windows are not a standard size. There is a customary drapery department in the store. What is the sales associate's best response?

a. I can make an appointment with our custom drapery department if you like.
b. We have an in-house drapery department. You might want to check with them.
c. Since your windows are not standard size, you should try another store that carries a wider selection.
d. For non-standard window sizes, blinds work best. Let me show you the selection.

Answer 1

Final answer:

The best response by the sales associate is to offer an appointment with the custom drapery department to accommodate the non-standard window sizes, with a reminder that precise measurements including units are crucial.

Step-by-step explanation:

The sales associate's best response would be: "I can make an appointment with our custom drapery department if you like." This shows a proactive approach to solving the customer’s issue and provides a personalized service.

Additionally, it’s essential for the customer to provide exact measurements, including the units of measurement, for the custom curtains.

Without specifying whether the dimensions are in inches, centimeters, or meters, the custom drapery department cannot accurately fulfill the customer's needs.

For example, if making curtains for a house, the customer might need fabric that is 2 meters wide and 6 meters long. Conversely, if these were for a doll's house, the measurements might be 2 centimeters wide and 6 centimeters long!