Final answer:
The best response is to apologize and work out a delivery schedule with the manager, showing accountability and a commitment to resolving the problem while maintaining professionalism. It's important to avoid blame, remain calm, and stay open to feedback in such situations. Reflecting on and learning from past experiences, like a coworker's, shows adaptability and initiative.The correct option is 1.
Step-by-step explanation:
In this scenario, the most appropriate action would be to apologize and offer to work out a delivery schedule with the manager. This response demonstrates accountability, a commitment to providing excellent customer service, and a willingness to solve problems. Blaming the delivery driver, ignoring the mistake, or quitting the job do not reflect the professional attitude or problem-solving skills that are fundamental to any workplace. Instead, you should remain calm, listen to the manager's feedback, and avoid blame. It is important to show that you respect the authority of your manager, remain open and respectful in communication, and demonstrate a positive attitude towards resolving the issue.
To maintain a professional appearance and uphold the company's goals, it's crucial to learn from mistakes, seek solutions, and, if necessary, reach out to team members for support. This approach aligns with the expectation that employees take responsibility for their actions, complete their assigned tasks efficiently, and actively contribute to the success of the organization.
Furthermore, it is beneficial to reflect on experiences, such as learning from observing a coworker, to proactively make adjustments in your own behavior, like leaving home earlier to avoid being late. This illustrates adaptability and the readiness to go above and beyond to meet job responsibilities.