Question

Your guest paid for the sales order with credit card yesterday and took a pillow with them. Now, they no longer want the rest of their purchases which process will accommodate them?

A) Initiate a return or refund using the original credit card payment method.
B) Issue store credit for the returned items.
C) Exchange the items for different products.
D) Refuse the return because it's past the return policy period.

Answer 1

To accommodate the guest, the best process would be to initiate a return or refund using the original credit card payment method.

Step-by-step explanation:

To accommodate the guest who no longer wants the rest of their purchases, the best process would be to initiate a return or refund using the original credit card payment method. This will allow the guest to receive a refund directly to their credit card. Option B, issuing store credit, would not be suitable in this case as the guest wants a refund. Option C, exchanging the items for different products, may be possible depending on the store's policy, but the question does not mention any desire for different products. Option D, refusing the return due to the return policy period, is not applicable as the guest wants to return the items.