Final answer:
Using a generic DOB for a customer without their ID is not recommended. It is important to have the correct identification for age verification and legal compliance.
Step-by-step explanation:
Using a generic DOB for a customer without their ID is not a recommended practice. It is important to have a customer's correct identification in order to verify their age and ensure compliance with legal requirements, such as age restrictions for certain products or services. If a customer does not have their ID, it is advisable to politely request that they bring it in next time or find an alternative method to verify their identity.
By using a generic DOB, there is a risk of inaccurately representing the customer's age and potentially violating legal regulations. It is better to prioritize legal compliance and the accuracy of customer information.