Answer:
Well, it would be your Appearance and your attitude toward your customers.
Step-by-step explanation:
Think of it this way, Your in say Walmart, and you need help finding say trash bags, you can't find them, you go to the nearest store associate and ask for directions. Maybe they were so kind that you go to the manager, what would you think if their hair was greasy and they had on dirty clothes? Would you go back to that store? I hope this helps!!!