Final answer:
If a guest hasn't approached the host stand within 5 minutes, check the waiting area, make a second call for the guest, manage the waitlist, consider guest satisfaction, and communicate effectively when they arrive.
Step-by-step explanation:
If it has been 5 minutes or longer and a notified guest has not come to the host stand to be taken to their table, appropriate actions can include the following steps:
- Check the waiting area: First, ensure that the guests haven’t simply moved to a different area or are no longer visible from the host stand.
- Make a second call: Announce the name of the guest again or attempt to get their attention by other reasonable means. This might include walking through the waiting area or looking for someone who appears to be searching for a table.
- Manage the waitlist: If the guests still do not respond, you may need to make an administrative decision about how to manage your waitlist or seating chart, possibly moving on to the next guests in line if you have a significant wait.
- Guest consideration: Remember that guest satisfaction is crucial. It’s important to strike a balance between efficiency and accommodation. Guests still within a reasonable time frame should not be penalized for taking a little longer to get seated.
- Communication: When the guests finally arrive at the host stand, communicate pleasantly and try to seat them as quickly as possible, apologizing for any inconvenience.
These steps help maintain a fluid and organized restaurant service, especially during busy periods such as between classes in a campus setting. The aim is to seat guests in a timely fashion, while still providing excellent customer service.