Final answer:
The Problem Solve Associate is likely using a warehouse management (WMS) or order processing system to clear cancelled packages, changing their status to something like "Cancelled" for further processing.
Step-by-step explanation:
When your Problem Solve Associate is working on clearing out all cancelled packages, they are likely using a warehouse management system (WMS) or an order processing system designed for logistics and fulfillment operations. The typical process would involve identifying dead stock or cancelled orders, and then updating their status within the system to reflect the new condition for further processing. The status the packages will be changed to depends on the specific protocols of the company, but they might be changed to a status like "Cancelled" for record-keeping before they are restocked, disposed of, or otherwise dealt with according to company policy.
When a package is cancelled, the status of the package will typically be changed to 'Cancelled' or 'Cancelled - Order Processing' in order to indicate that it will no longer be processed for delivery. This status change helps the associate and the system keep track of which packages should no longer be processed or shipped.