Final answer:
To address a co-worker being rude to a customer, stay calm, assess the situation, intervene tactfully, offer assistance, and report it if necessary.
Step-by-step explanation:
If you see a co-worker being rude to a customer, it is important to address the situation in a professional and appropriate manner. Here are some steps you can take:
- Stay calm: It's important to remain composed and not let your emotions affect your actions.
- Assess the situation: Determine the severity of the rudeness and whether immediate intervention is necessary.
- Intervene tactfully: Approach the co-worker privately and express your concerns in a non-confrontational way.
- Offer assistance: If appropriate, offer to help the co-worker deal with the customer's concern or suggest alternative ways to resolve the issue.
- Report it: If the behavior continues or is particularly egregious, it may need to be reported to a supervisor or manager.
Remember, it's important to promote a positive and respectful work environment, and addressing rude behavior can help maintain good customer relations.