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Relationship-building skills include a task referred to as legitimation. Which of the following phases is the best example of a legitimation process?

A. "Im looking forward to working together to resolve this concern."
B. "Your anger is understandable. Most people would be angry if they experienced what you did."
C. "I really admire you for being able to lost weight while maintaining such as hectic work schedule."
D. "I don't think I would have been as understanding as you are if I experienced what you have had happen in your life."

User Micawber
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Final answer:

The best example of a legitimation process in relationship-building skills is option B, as it acknowledges the person's feelings as understandable and relates their experience to a common human reaction in a non-confrontational way.

Step-by-step explanation:

Legitimation in the context of relationship-building skills refers to the process of making an individual feel validated or justified in their feelings or actions. The best example of a legitimation process among the provided options is B. "Your anger is understandable. Most people would be angry if they experienced what you did." This response shows an understanding of the person's feelings, acknowledges the legitimacy of their emotional response, and connects their experience to a wider, relatable human experience without sounding authoritative or dismissive. It also maintains a positive working relationship by avoiding confrontation and fostering mutual understanding.

Conversely, options A, C, and D, while potentially validating in certain contexts, do not directly address the legitimacy of the person's feelings or experience in the same way that option B does. Option B uses the language of empathy which works towards building a collaborative team atmosphere and managing disputes effectively.

User Nijat Aliyev
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