Question

Describe how you have restored an experience for a customer.

A) Ignoring their concerns
B) Offering a sincere apology
C) Blaming the customer
D) Providing incorrect information

Answer 1

A seller of goods can reassure a possible buyer who has imperfect information by providing accurate information, offering guarantees and warranties, and providing testimonials and reviews.

Step-by-step explanation:

When a seller of goods is faced with a possible buyer who has imperfect information, there are several ways to reassure them:

1. Provide accurate and detailed information: By being transparent and providing all the necessary information about the product or service, the seller can help the buyer make an informed decision.
2. Offer guarantees and warranties: By offering guarantees or warranties, the seller can reassure the buyer that they will be protected in case the product doesn't meet their expectations.
3. Provide testimonials and reviews: By sharing positive testimonials and reviews from previous customers, the seller can build trust and provide social proof to the buyer.