Question

What feedback have you received from a customer and how do you act on the new information?

A) Disregard feedback
B) Thank the customer, Implement changes
C) Argue with the customer
D) Blame other factors

Answer 1

When receiving feedback from a customer, it is important to thank them and implement changes based on their input. Disregarding feedback, arguing with the customer, or blaming other factors should be avoided. Being open to feedback and learning from constructive criticism is key to improving performance and meeting customer needs.

Step-by-step explanation:

When receiving feedback from a customer, it is important to act on the new information in a professional manner. Option B) Thank the customer and implement changes is the best approach. By thanking the customer, you show gratitude for their feedback, and by implementing changes, you demonstrate that their input is valued and taken seriously.

By disregarding feedback (Option A), arguing with the customer (Option C), or blaming other factors (Option D), you risk damaging the customer relationship and hindering the improvement of your product or service.

Remember to be open to feedback and make an effort to learn from constructive criticism to help improve your performance and meet customer needs.