Final answer:
When delivering a bad news message, one should give reasons first to set the context. Email etiquette requires clear, concise, and appropriately formatted messages, and it's advisable to consider in-person communication for complex issues.
Step-by-step explanation:
In the context of delivering a bad news message, the recommended approach to ensure it is better received is to give the reasons before the bad news. This strategy allows the recipient to understand the context and rationale, which could help mitigate the impact of the negative information. When crafting a message of sensitive nature, it is important to proofread the email or consider having an in-person conversation if the topic is serious or complex, such as challenging a grade or changing a work schedule.
Email communication should be clear, concise, and mindful of the reader's perspective. When presenting a potentially discouraging message, it is crucial to offer background information and, if possible, frame it with a message of hope or constructive solutions. Effective communication, especially in a democracy, involves raising awareness without alienating or discouraging the audience.
Additionally, email etiquette dictates proper spelling, grammar, and format, utilizing tools like spell check and formatting elements such as bullets and numbering for clarity. All caps should be avoided as they imply yelling, while bold and italics can be used to emphasize key points. Lastly, always consider who might see the email, stressing the importance of discretion.