Final answer:
e) Eliminating low value-added activities and work steps
Uniqueness drivers in business are strategies that allow a business to differentiate its offerings, including product features, R&D, customer service, and continuous quality improvement. Eliminating low value-added work is not considered a uniqueness driver, as it focuses on efficiency rather than market differentiation.
Step-by-step explanation:
The question asks about examples of uniqueness drivers that companies use to differentiate their products or services from competitors. Uniqueness drivers refer to the various strategies and attributes a business might utilize to create a competitive advantage and to make their offerings stand out in the market. These can include:
- Product features, design, and performance
- Production R&D (Research and Development)
- Customer service
- Continuous quality improvement
These factors are crucial in establishing a company's unique selling proposition (USP). However, eliminating low value-added activities and work steps is not a driver of uniqueness; rather, it is a part of process improvement aimed at efficiency and cost reduction. While important for the overall health of the business, this activity does not directly drive uniqueness in the market.