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You respond to a loud, angry voice coming from the day room, where you find that Alex is pacing and shouting that he isn't "going to take this (expletive) anymore." Which of the following responses is likely to be helpful in de-escalating Alex?

A) "Calm down and stop making a scene."
B) "Let's talk about what's bothering you."
C) "I don't have time for this; go to your room."
D) "Ignore him; he's just seeking attention."

1 Answer

3 votes

Final Answer:

B) "Let's talk about what's bothering you."

Step-by-step explanation:

Choosing option B, "Let's talk about what's bothering you," is likely to be helpful in de-escalating Alex. This response acknowledges Alex's distress and opens the door for communication. By expressing a willingness to understand his concerns, it demonstrates empathy and can help Alex feel heard, potentially diffusing the intensity of the situation. In contrast, options A, C, and D may escalate the situation by dismissing or invalidating Alex's feelings, which can exacerbate agitation and resistance.

In a mental health or caregiving context, individuals exhibiting disruptive behavior often benefit from a compassionate and supportive approach. Option B offers Alex an opportunity to express his emotions and concerns, facilitating a constructive dialogue to address the underlying issues contributing to his distress. Active listening and empathetic communication are key elements in de-escalation strategies, fostering a therapeutic environment where individuals feel valued and understood.

In summary, responding with empathy and a willingness to engage in a conversation about Alex's concerns promotes a more positive and de-escalating interaction. This approach recognizes the importance of communication in managing challenging behaviors and aims to address the root causes of distress, fostering a supportive and therapeutic environment.

Correct option is B) "Let's talk about what's bothering you."

User Niek Tuytel
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