Question

Andie is a patient anxiously waiting her turn to speak with you. As you are very busy, you ask Andie if she can wait a few minutes so that you can finish your task. Unfortunately, the task takes longer than anticipated and you are delayed getting back to Andie. On seeing you approach her, Andie accuses you of lying and refuses to speak with you. Which response is most likely to be therapeutic at this time?

A) Apologize and explain the unexpected delay
B) Dismiss Andie's concerns as unreasonable
C) Confront Andie about her accusatory behavior
D) Ignore Andie's reaction and proceed with the session

Answer 1

Apologize and explain the unexpected delay.

Step-by-step explanation:

The most therapeutic response in this situation would be to apologize and explain the unexpected delay to Andie. This acknowledges her feelings of frustration and validates her concerns. By taking responsibility for the delay and providing an explanation, it shows empathy and professionalism.