Final answer:
The most effective way to handle a client complaint is to take responsibility and work on finding a solution while remaining calm, respectful, and focused on resolving the issue rather than placing blame.
Step-by-step explanation:
When handling a client complaint, the best approach to turn a negative experience into a positive one is by C) Taking responsibility and finding a solution. This involves using effective communication skills to resolve conflicts and address client concerns. Choose your words carefully to avoid making the situation worse. Stay as calm as possible and listen actively to understand the client's issues. This means avoiding any suggestions that imply you're right and they're wrong; instead, remain open and respectful. To gain a better understanding, try asking open-ended questions and make sure to restate what you've heard to confirm your understanding and to show the client that they are being heard. Focusing on solving the problem rather than assigning blame is crucial. If the complaint cannot be resolved at your level, it may be appropriate to seek assistance from a supervisor or HR department.